They both confirmed with me that they have made an account on there. They said it forced them to, so they did what it said
At this point, I would call the Inyo Wilderness Permit office number and ask the person there for help: 760-873-2483
I hope you reach Cindy.
I called, pressed 0 to talk to a live person, but it never even rang, the automatic system said that nobody answered and restarted the prompts