Mt Whitney Zone
Posted By: RenoFrank Inreach - 07/25/20 03:01 PM
I want to sign up for a plan on my Inreach but the site is not working very well. What's up?
Posted By: WanderingJim Re: Inreach - 07/25/20 03:43 PM
Originally Posted by RenoFrank
I want to sign up for a plan on my Inreach but the site is not working very well. What's up?

They were hit with a randsomware attack and some of their systems are down.

Not sure what all is affected. Inreach.garmin.com seems to be up, but I see some errors in spots. Billing and plan info. So, that could make it hard to change or sign up for new plans.
Posted By: G4u2 Re: Inreach - 07/25/20 06:05 PM
Same problem here. Phones numbers for help don't work either.
Posted By: WanderingJim Re: Inreach - 07/25/20 06:34 PM
Here's the status page, although it hasn't been updated sine Thursday.

https://status.inreach.garmin.com/


Basically, Inreach plan changes and activations are not working, plus their call centers are unavailable.


SOS & messaging via Inreach are working.
Posted By: Steve C Re: Inreach - 07/25/20 08:03 PM
Sheesh! An IT worker's worst nightmare.

Unless they have been making full site backups and storing them offsite, they're screwed into paying the ransom. I sure hope they can recover.
Posted By: G4u2 Re: Inreach - 07/27/20 03:53 PM
Garmin servers just went back up. One day after I bought a Spot X as an alternative. frown
Posted By: StorminMatt Re: Inreach - 07/27/20 06:39 PM
Originally Posted by G4u2
Garmin servers just went back up. One day after I bought a Spot X as an alternative. frown

Couldn’t you just return it?
Posted By: RenoFrank Re: Inreach - 07/28/20 02:08 PM
"Monitoring - inReach Activation and Plan Management is currently experiencing unusually high load. Customers may see delays of three or more hours when activating new devices or making plan changes. "
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