Bruce, the problem is the new software... You can reserve and cancel online. But when the deadline to pick up rolls around, the software doesn't have any way for staff to look at and release the no-shows. So the only permits that show up online are when a group shows up to get their permits, and they need fewer than they reserved, so those extras go back to the system.
...and of course the good people that cancel online. But we all know that most people won't make the effort to cancel online. If only they would give a partial refund.
I have been told that a software improvement has been requested, but who knows how long that will take.
