...How about the permit email? Is that working okay?
Yes, the email permitting process is working. I received a permit earlier this summer via email after I emailed them my reservation # and other info (that I had read the rules, had a bear canister, watched the leave no trace video, etc.).
I also received a cancellation notice and refund for my Shepherd Pass permit that was for this week.
I hope this email permitting system becomes a regular thing after the pandemic.