Got it!
A whopping $35!
Been looking at those solar chargers for our cellphones.
Now, as for the staff...
Sales is not a way to get rich. There is a very high turnover. During tough times, people who got laid off from good jobs often wind up in sales just to make a buck and to keep from going under.
As for REI, not many associates are the outdoorsy types like us. There is a lot of gear in inventory and gear to be sold. Not everyone has an answer.
I imagine you go to a dealership to buy a car and expect the transportation consultant to know everything from mpg to horsepower to towing packages to GPS to engine displacement to torque. Not all car sales staff are car savvy.
REI is still a great store. I have a problem with gear purchased and I get no hassles for a return or a swap.