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Inreach
#57784 07/25/20 08:01 AM
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I want to sign up for a plan on my Inreach but the site is not working very well. What's up?

Re: Inreach
RenoFrank #57785 07/25/20 08:43 AM
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Originally Posted by RenoFrank
I want to sign up for a plan on my Inreach but the site is not working very well. What's up?

They were hit with a randsomware attack and some of their systems are down.

Not sure what all is affected. Inreach.garmin.com seems to be up, but I see some errors in spots. Billing and plan info. So, that could make it hard to change or sign up for new plans.

Re: Inreach
WanderingJim #57788 07/25/20 11:05 AM
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Same problem here. Phones numbers for help don't work either.

Last edited by G4u2; 07/25/20 11:06 AM.
Re: Inreach
G4u2 #57789 07/25/20 11:34 AM
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Here's the status page, although it hasn't been updated sine Thursday.

https://status.inreach.garmin.com/


Basically, Inreach plan changes and activations are not working, plus their call centers are unavailable.


SOS & messaging via Inreach are working.

Last edited by WanderingJim; 07/25/20 11:35 AM.
Re: Inreach
WanderingJim #57795 07/25/20 01:03 PM
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Sheesh! An IT worker's worst nightmare.

Unless they have been making full site backups and storing them offsite, they're screwed into paying the ransom. I sure hope they can recover.

Re: Inreach
Steve C #57803 07/27/20 08:53 AM
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Garmin servers just went back up. One day after I bought a Spot X as an alternative. frown

Re: Inreach
G4u2 #57804 07/27/20 11:39 AM
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Originally Posted by G4u2
Garmin servers just went back up. One day after I bought a Spot X as an alternative. frown

Couldn’t you just return it?

Re: Inreach
G4u2 #57808 07/28/20 07:08 AM
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"Monitoring - inReach Activation and Plan Management is currently experiencing unusually high load. Customers may see delays of three or more hours when activating new devices or making plan changes. "


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